SOAR hcp™

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Legal & privacy notice

Privacy Policy

This page explains what information SOAR hcp™ collects through soarhcp.org, how it is used, and how you can reach us with questions or requests.

Last updated August 9, 2026

Overview

This Privacy Policy explains how SOAR hcp™ ("SOAR hcp™," "we," "our," or "us") collects, uses, stores, and protects information when you visit soarhcp.org, submit a membership form, ask a question through Ask a Little Birdie, request sponsorship information, or otherwise interact with our website (the "Site"). By using the Site, you agree to the practices described here and in our Terms of Service.

Information We Collect

We collect information you choose to provide directly through forms on the Site:

  • Membership form: first and last name, email, phone, professional role, specialty, years of experience, NPI number (for PAs, NPs, and MD/DOs), organization, state or country, communication preferences, and area of interest.
  • Ask a Little Birdie: your question and, if you choose to provide them, your name and email.
  • Sponsorship inquiries: name, title, organization, email, phone, and message.
  • Search: terms you enter into the Site search feature.

We also automatically log limited technical information for security and anti-spam purposes when you submit the membership form, including your IP address, browser user agent, and submission timestamp.

How We Use Information

We use the information we collect to:

  • Process membership submissions and send confirmation and welcome communications
  • Respond to questions submitted through Ask a Little Birdie
  • Respond to sponsorship and partnership inquiries
  • Send updates about SOAR hcp™ events, resources, and programming consistent with the preferences you select
  • Detect and prevent spam, abuse, and duplicate submissions
  • Understand and improve the Site and our programming

We do not sell your personal information.

How Information Is Stored and Shared

Membership form submissions are stored in a secured database hosted by Supabase. Ask a Little Birdie questions and sponsorship inquiries are delivered by email through our transactional email provider, Resend, and are not stored in our database. If you choose to support SOAR hcp™ financially, payment processing is handled by Stripe, which collects and processes payment information directly under its own privacy practices; SOAR hcp™ does not receive or store your payment card details.

We do not share your personal information with third parties for their own marketing purposes. We may share information with service providers (such as Supabase, Resend, and Stripe) solely to operate the Site and deliver the services described in this policy, or when required by law.

Please Do Not Submit Patient Information

SOAR hcp™ forms and community spaces are not intended to collect protected health information (PHI) or identifiable patient information. Please do not include patient names, medical record details, or other confidential workplace information in any form field, question, or community post. See our Community Guidelines and Educational Disclaimer for more information.

Cookies and Local Storage

The Site uses your browser's session storage to remember that you have accepted our Terms of Service during your current browser session; this information is not sent to us and clears when you close your browser. SOAR hcp™ administrators use a secure, HTTP-only session cookie solely to authenticate access to the internal member dashboard. We do not currently use third-party advertising cookies.

Data Retention

We retain membership submissions for as long as reasonably necessary to administer membership communications and organizational operations, or until you request deletion. Ask a Little Birdie and sponsorship inquiries are retained as email correspondence consistent with our organizational email retention practices.

Your Choices and Rights

You may ask us to access, correct, or delete the personal information you have submitted, or to stop receiving communications from us, by emailing admin@soarhcp.org. We will respond to verified requests within a reasonable time.

Security

We use reasonable administrative and technical safeguards designed to protect the information you share with us, including role-based access controls on our database and secure, HTTP-only session credentials for administrative access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is intended for licensed and licensed-eligible healthcare professionals and industry partners who are at least 18 years old. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date below. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.